Cancellation and Refund Policy

1. Cancelling a subscription

You can cancel at any time, unilaterally and without giving a reason, from your account settings in the app or by email.

Cancellation is not immediate: it takes effect at the end of the period you have paid for. You keep Pro/Pro+ features until then, and no renewal charge is taken.

2. Unconditional 14-day refund if unused

If you have not spent any credits from your purchase, the full amount is refunded unconditionally within 14 days of purchase. No reason is required — just ask.

3. Where the service has been used

Once credits have been spent, the service counts as performed instantly in electronic form, so under Article 15/1-(ğ) of the Distance Contracts Regulation there is no right of withdrawal and the current period is not refunded.

This does not apply if you could not reach the service for technical reasons or were charged incorrectly — see section 5.

4. Credit packs

One-off credit packs are refunded in full within 14 days if entirely unused. For partly used packs, the value of the credits spent is deducted and the remainder refunded. Monthly credits included with a subscription reset at the end of each month; they do not roll over and cannot be exchanged for cash.

5. Technical faults and incorrect charges

If you could not access the service, the feature you bought was not applied to your account, or your card was charged incorrectly or twice, a full refund is issued with no time limit. We treat these requests as priority.

6. How refunds are made

Email your request to support@wearu.app from the address you used at checkout. We resolve requests within 3 business days.

Approved refunds are returned to the card used for payment, by the same method; they cannot be sent to another account or method. Depending on your bank, the amount may take 2-10 business days to appear on your statement. No deduction is made from the refunded amount.

7. Subscriptions bought through Google Play or the App Store

If you subscribed through an app store, the sale was made by that store operator. Cancellations and refunds follow that store's own terms and are handled through its account settings; the terms on this page apply to purchases made through wearu.app.

8. Your right to escalate

If you are not satisfied with the outcome, you may apply to the Consumer Arbitration Committee or Consumer Court at your place of residence, within the monetary limits set annually by the Turkish Ministry of Trade.

Contact

VERAX TEKNOLOJİ LİMİTED ŞİRKETİ · support@wearu.app · +90 530 396 88 99